Privacy Policy

Last updated: January 2024

1. Information We Collect

Personal Information: When you book a tour or contact us, we collect:

• Name and contact information (email, phone, WhatsApp number)
• Cruise ship details (line, ship name, arrival/departure times)
• Group size and special requirements
• Dietary restrictions and mobility needs

Automatically Collected Information: We may collect:

• IP address and browser information
• Website usage data through analytics
• Communication preferences

2. How We Use Your Information

We use your personal information to:

• Process and confirm your tour bookings
• Communicate with you about your tours via WhatsApp, email, or phone
• Coordinate pickup times and locations
• Provide customer support and respond to inquiries
• Improve our services and website functionality
• Send promotional materials (only with your consent)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Information Sharing

We may share your information with:

• Tour guides and drivers: To facilitate your tour experience
• Restaurants and attractions: To accommodate dietary restrictions and group sizes
• Emergency services: If required for health or safety reasons
• Legal authorities: When required by law or to protect our rights

All third parties are required to maintain the confidentiality of your information.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure data transmission and storage
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure communication channels (encrypted WhatsApp, secure email)

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for:

• Active bookings: Until tour completion and feedback collection
• Completed tours: Up to 2 years for customer service and legal purposes
• Marketing communications: Until you unsubscribe or request removal

You may request deletion of your personal information at any time, subject to legal retention requirements.

6. Your Rights

You have the right to:

• Access your personal information we hold
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, contact us via WhatsApp at +94 77 546 6467 or email [email protected].

7. Cookies and Analytics

Our website uses:

• Essential cookies: For website functionality and security
• Analytics cookies: To understand website usage (Google Analytics)
• Communication tools: WhatsApp integration for customer support

You can control cookie settings through your browser preferences.

8. Third-Party Services

We use third-party services that may collect information:

• WhatsApp Business: For customer communication
• Google Analytics: For website analytics
• Email services: For booking confirmations and support

These services have their own privacy policies, which we encourage you to review.

9. International Data Transfers

Your information may be processed in Sri Lanka and other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

11. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For questions about this privacy policy or to exercise your rights:

• WhatsApp: +94 77 546 6467
• Email: [email protected]
• Phone: +94 77 546 6467
• Address: Colombo Port Area, Colombo 01, Sri Lanka