Question 1

How do I book a shore excursion?

Accepted Answer

You can book through our WhatsApp (+94 77 546 6467) for instant response, use our contact form, or email us directly. We recommend booking at least 48 hours before your arrival for best availability.

Question 2

Do I need to pay in advance?

Accepted Answer

No advance payment is required. We accept payment on the day of your tour in USD, EUR, or Sri Lankan Rupees. We also accept major credit cards.

Question 3

What's included in the tour price?

Accepted Answer

All tours include professional English-speaking guide, air-conditioned vehicle, port pickup and drop-off, entrance fees mentioned in the itinerary, and bottled water. Meals and personal expenses are typically excluded unless specified.

Question 4

Are there group discounts available?

Accepted Answer

Yes, we offer discounts for groups of 6 or more passengers. Contact us with your group size for a customized quote.

Question 5

Will I be back before my ship's departure?

Accepted Answer

Absolutely! We guarantee timely return with a 90-minute buffer before your ship's departure. We monitor ship schedules and adjust tour timings accordingly.

Question 6

What if my ship's arrival time changes?

Accepted Answer

We track all ship movements and will contact you via WhatsApp if there are any schedule changes. Our tours are flexible and can be adjusted to accommodate delays.

Question 7

Where do you pick us up at the port?

Accepted Answer

We meet you at the designated passenger pickup area outside the port terminal. Our guide will have a sign with your name and will contact you via WhatsApp 30 minutes before pickup.

Question 8

What happens if I miss the pickup?

Accepted Answer

Our guides wait for 15 minutes past the scheduled pickup time. If you're delayed, contact us immediately via WhatsApp and we'll coordinate a new meeting point.

Question 9

Do I need a visa for shore excursions?

Accepted Answer

Most cruise passengers receive a free shore pass for day visits to Sri Lanka. Check with your cruise director for specific requirements based on your nationality.

Question 10

What should I wear to visit temples?

Accepted Answer

Modest clothing is required - cover shoulders and knees. Remove shoes before entering temple buildings. We provide guidance on appropriate dress and cultural etiquette.

Question 11

Is the food safe for cruise passengers?

Accepted Answer

Yes, we carefully select restaurants and food vendors with high hygiene standards. We can accommodate dietary restrictions and allergies with advance notice.

Question 12

Can tours be customized for mobility issues?

Accepted Answer

Absolutely! We can modify itineraries for passengers with mobility concerns, including wheelchair accessibility where possible. Please inform us of any special needs when booking.

Question 13

What currency should I bring?

Accepted Answer

USD is widely accepted, but you can also use EUR or exchange for Sri Lankan Rupees. We recommend bringing small bills for tips and local purchases.

Question 14

Is WiFi available during tours?

Accepted Answer

Our vehicles have WiFi hotspots, and most restaurants and attractions offer free WiFi. We also provide WhatsApp updates throughout the tour.

Question 15

What's the weather like in Colombo?

Accepted Answer

Colombo has a tropical climate with temperatures around 27-32°C (80-90°F) year-round. We recommend light, breathable clothing, sunscreen, and an umbrella for occasional rain.

Question 16

Can I buy souvenirs during the tour?

Accepted Answer

Yes! We include stops at authentic local markets and craft shops. Our guides help you identify genuine products and negotiate fair prices.

Question 17

Are your tours safe?

Accepted Answer

Yes, safety is our top priority. We use modern, well-maintained vehicles, experienced drivers, and licensed guides. All our operations are fully insured.

Question 18

What if there's an emergency during the tour?

Accepted Answer

Our guides are trained in first aid and emergency procedures. We have 24/7 support and direct contacts with local hospitals and authorities if needed.

Question 19

How do I contact you during the tour?

Accepted Answer

Your guide will provide their direct WhatsApp number, and you'll also have our 24/7 support number. We maintain constant communication throughout your tour.

Question 20

What's your cancellation policy?

Accepted Answer

Free cancellation up to 24 hours before your tour. Weather-related cancellations receive full refunds. Last-minute cancellations due to ship schedule changes are also fully refunded.

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